Refund policy

If the item is returned within its cooling-off period, we will refund you the original price paid (in the same currency as purchase) for the item, less any adjustments or credits that may have been subsequently issued (if any). In the case of faulty or defective items, the options include either a refund or a replacement. If a refund is chosen, it will be processed in the same manner, provided the item is returned within its guarantee period and we agree (following our inspection) that there is such a fault or defect.

All refunds will be credited to the original purchaser's form of payment unless otherwise specified on the returns form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.

Refunds of items purchased with a gift card will be issued in the form of another gift card. For all goods returned by the recipient of a gift, a virtual gift card of equivalent amount will be issued to their attention.

You will receive an e-mail notification once the refund process has been completed