Return Policy

1. INTRODUCTION

Botika is an online store owned and operated by Alfred Gera & Sons Ltd (C 120) situated at 10, Triq il-Masġar Qormi, Malta (“AGSL”, “we”, “us”, or “our”). It can be accessed through http://www.botika.mt (the “Site”).

At Botika, we are committed to making sure that your orders get to you in perfect condition and that you are satisfied with your purchase.

2. RETURNS

If you have changed your mind or are not completely satisfied with an item purchased online at Botika, you can return it within 14 days of receipt of the item(s) to obtain a refund by following the steps outlined below. No exchange service is available in this case.

Returned items must be in their original packaging and condition, unopened and accompanied by the original invoice including all packaging with any related accessories and instruction booklets to be accepted as a return. No refund will be processed for items that are returned incomplete, damaged, or unsealed.

Please also note that, unless they are faulty, certain products such as food and drink items, cannot be returned. We will indicate this if it applies to any of your orders.

Returns Due to a Faulty or Defective Product

If you order an item from Botika and, following its delivery, discover that it is faulty, defective, or does not work as it should, you are entitled to ask for a replacement or refund. You will need to notify us about this within 14 days of your receipt of the item. We will inspect the item on its return and, should we agree that there is a fault or defect, we will exchange or refund it.

3. HOW TO RETURN ITEMS

If you decide that your item should be returned, please email us on hello@botika.mt with the following information:

·        Subject line: Return of Item [insert order number];

·        Image of the product in question;

·        Reason for return;

·        Confirmation that the products are in the same condition as delivered (e.g. still sealed) in the case of unwanted items. 

·        Inform us whether a refund or replacement is being requested.

Once we receive your email, we will work with you on how the item can be returned. If you are returning a faulty item, then we will organise collection. Unwanted items need to be dropped off by you at our offices in Qormi.

It is important that returned items are in their original packaging materials, together with a copy of the purchase invoice, and any related accessories and instruction booklets as well. Items that are found to be defective or which do not work as they should, can be returned opened. However, the original packaging should still be included.

If you have any questions about the returns procedure, please do not hesitate to contact customer support on hello@botika.mt

Alternatively, you can follow this link.

4. REFUNDS

If the item is returned within its cooling-off period, we will refund you the original price paid (in the same currency as purchase) for the item, less any adjustments or credits that may have been subsequently issued (if any).

In the case of faulty or defective items, the options include either a refund or a replacement. If a refund is chosen, it will be processed in the same manner, provided the item is returned within its guarantee period and we agree (following our inspection) that there is such a fault or defect.

All refunds will be credited to the original purchaser's form of payment unless otherwise specified on the returns form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.

Refunds of items purchased with a gift card will be issued in the form of another gift card. For all goods returned by the recipient of a gift, a virtual gift card of equivalent amount will be issued to their attention.

You will receive an e-mail notification once the refund process has been completed.

5. CANCELLING YOUR ORDER

(i) Before your order has been dispatched:

Please note that once you place an order at Botika, there is a limited period during which you are able to cancel your order. If the cancellation option is available, you will find a ‘Cancel’ button next to your order.

If you have any questions or concerns, please do not hesitate to contact us for assistance.

(ii) After your order has been dispatched:

Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods, without providing justification. If you choose this option, we will refund you the full price of any items returned in accordance with this Return Policy and the original/full delivery charges.

In the case of Malta and Gozo, this right of withdrawal is currently found under the Consumer Rights Regulations, Subsidiary Legislation 378.17.

To cancel your order, you must clearly inform us of your decision to cancel by sending us an e-mail giving us details about the items ordered and their delivery date.

This cooling-off period does not apply to:

• perishable goods such as food and drinks;
• personalised goods;
• goods which have been unsealed after delivery.